Refund policy
Return & Refund Policy
At Pravoniixx, customer satisfaction is important to us.
Please review our return and refund policy before placing an order.
60-Day Return Policy
Customers may request a return within 60 calendar days after receiving their order.
To qualify for a return, items should generally:
-
Be unused and unworn.
-
Remain in their original condition.
-
Include original packaging and accessories where reasonably possible.
-
Be accompanied by proof of purchase or an order number.
Certain products may be subject to hygiene or safety restrictions where permitted by law. Any product-specific exceptions will be disclosed before purchase.
How to Request a Return
To start a return, please email:
Include your order number, the product you wish to return, and the reason for your request.
Our customer support team will review your request and provide the appropriate return instructions.
Please do not send returns to our registered business address unless we specifically instruct you to do so.
Return Shipping Costs
Change-of-Mind Returns
If you wish to return an item because of personal preference, an incorrect selection, or a change of mind, you are responsible for the return shipping cost.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us with your order number and supporting photographs.
Where the issue is confirmed, Pravoniixx will arrange an appropriate remedy and cover reasonable return shipping costs where required.
Refund Processing
Once we receive and inspect an eligible returned item, we will notify you of the refund decision.
Approved refunds are generally initiated within 3–5 business days using the original payment method.
Your financial institution or payment provider may require additional time to post the refund.
Exchanges
For exchange requests, please contact customer support to discuss available options.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Cancellation may not be possible after an order has entered processing or has been dispatched.
Consumer Rights
This policy does not limit any mandatory consumer rights or remedies provided by applicable law.
Contact Us
Email: service@mallvic.com
Phone: +1 (226) 493-1029
Website: https://pravoniixx.com